New timing belt 500 miles ago, but looks like it just broke.
#11
08-31-2012 | 10:30 PM
Newest Of Newbies
Joined: May 2008
Posts: 23
Then it's even more of a sad story.
If you cannot afford to even talk to an lawyer, you may want to walk into the dealership and discuss your experience with the manager of the place. As you walk into the dealership to talk to the local manager, you can ask the receptionist at the front of the dealership to please give you the name of the owner(s) of the dealership.
As you explain your situation to the manager, be polite, but be thorough in your explanation of the details of your experience, particularly emphasizing your bringing in the noisy vehicle after the timing belt job, but before the failure on the highway.
If the local manager does not offer you at least some compensation such as "we'll split the cost of the additional work with you", before your conversation ends, tell him that you intend to send a detailed complaint via registered mail to the owner(s) of the dealership, whose name you can now state, while asking the manager if that person is indeed the right person to contact. You can ask him if he'd like you to mail a copy of the complaint to him.
Then write the letter and send it via registered mail to the owner. State in the letter that if you are not satisfied by his response that you will contact both Honda USA and the local Better Business Bureau.
The above are inexpensive steps that may save you a pile of dough in the end.
Again, sorry for all your trouble. Honda Accords are good cars but they need good maintenance, just like any other car.
If you cannot afford to even talk to an lawyer, you may want to walk into the dealership and discuss your experience with the manager of the place. As you walk into the dealership to talk to the local manager, you can ask the receptionist at the front of the dealership to please give you the name of the owner(s) of the dealership.
As you explain your situation to the manager, be polite, but be thorough in your explanation of the details of your experience, particularly emphasizing your bringing in the noisy vehicle after the timing belt job, but before the failure on the highway.
If the local manager does not offer you at least some compensation such as "we'll split the cost of the additional work with you", before your conversation ends, tell him that you intend to send a detailed complaint via registered mail to the owner(s) of the dealership, whose name you can now state, while asking the manager if that person is indeed the right person to contact. You can ask him if he'd like you to mail a copy of the complaint to him.
Then write the letter and send it via registered mail to the owner. State in the letter that if you are not satisfied by his response that you will contact both Honda USA and the local Better Business Bureau.
The above are inexpensive steps that may save you a pile of dough in the end.
Again, sorry for all your trouble. Honda Accords are good cars but they need good maintenance, just like any other car.
Personally, I would probably take it a different shop if you are unhappy. Then I would post bad reviews on Yelp, Google, Angies List, Consumer Checkbook, etc. I know a couple mechanics who worked at Honda dealerships and they mentioned some of their shady practices (such as being forced to get cars out of their shop that the problem wasnt solved/not taking responsibility for their mistakes/etc.)
#14
09-12-2012 | 11:19 AM
Member
Joined: Aug 2012
Posts: 84
From: Winston Salem, NC
I have seen camshafts break in the middle.. and I have also seen them "catch" after broken, and turn for a moment then "skip" before anothe revolution and catches again.
IF.. it broke... there's no way someone changing a timing belt can tell the furture of the camshaft and if it's going to break or not.. You do not remove the valve cover to change a timing belt.
I just don't understand this either:
You ask them to push the car out.. and show you, then you didn't ask where it was broke when you were looking right at it... or what did they think was the cause of it. that doesn't make sense to me.
anyway... I hope you get to the root of the honesty.. and let us know if it's really a fault of the shop or just results in "things break" for no apparent reason.
IF.. it broke... there's no way someone changing a timing belt can tell the furture of the camshaft and if it's going to break or not.. You do not remove the valve cover to change a timing belt.
I just don't understand this either:
You ask them to push the car out.. and show you, then you didn't ask where it was broke when you were looking right at it... or what did they think was the cause of it. that doesn't make sense to me.
anyway... I hope you get to the root of the honesty.. and let us know if it's really a fault of the shop or just results in "things break" for no apparent reason.
#16
09-12-2012 | 10:44 PM
Member
Joined: Aug 2012
Posts: 84
From: Winston Salem, NC
I have seen a few break..but most times it was because of a resurfaced head with the cam out.. then when the reinstall it.. it binds the cam.. and sometime later.. it will snap..
correct resurface to head is with camshaft installed and torqued in place
correct resurface to head is with camshaft installed and torqued in place
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